Manager, Finance System Support

What You Will Do

Lead, coach, and develop the Finance System Support team, setting priorities and ensuring high quality service across the finance systems landscape.

Own day to day support for key finance systems, ensuring incidents, requests, recurring issues, and escalations are managed effectively and transparently.

Oversee month end close support, including system readiness, critical process monitoring, issue resolution, and timely communication of risks or blockers.

Manage finance system access processes, including user requests, role governance, periodic reviews, segregation of duties considerations, and coordination with IT and control owners.

Partner with finance, IT, internal development teams, and external support providers to resolve complex issues, identify root causes, and deliver sustainable fixes.

Establish consistent support practices, documentation, controls, and user guidance across core finance processes, including AP, AR, inventory, fixed assets, general ledger, CRM, and BI reporting.

Lead and support finance systems initiatives that strengthen controls, improve efficiency, support integrations, and respond to evolving business and compliance needs.

Oversee requirements gathering, testing, change readiness, user communication, and post-implementation support for enhancements and new initiatives.

Coordinate the quarterly release cycle for finance system priorities, from intake and prioritization through testing, deployment readiness, and communication of impacts.

Ensure finance systems remain aligned with business, audit, compliance, and control requirements while balancing stability, usability, and scalable process design.

Serve as an escalation point for finance leaders and business partners on system-related questions, process issues, controls, and support priorities.

What You Will Bring

Experience working with finance or accounting processes, with the ability to understand operational workflows, controls, accounting impacts, and system-related risks.

Previous people management experience is required, including experience leading, coaching, prioritizing work, managing escalations, and improving team service delivery.

Experience supporting large ERP systems is required; SAP experience is preferred, and experience across a broader finance systems landscape is beneficial.

Strong understanding of support processes, access management, change control, testing, documentation, release management, and finance system controls.

Excellent communication and stakeholder management skills, with the confidence to work across finance, IT, development teams, external partners, and senior stakeholders.

Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify root causes, and drive practical, well-controlled resolutions.

Ability to manage multiple priorities, balance operational support with project delivery, and maintain high-quality outcomes in a fast-paced environment.