Field Service Engineer II
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About the role
Responsibilities
Perform successful installations at new and existing customer sites
Complete regularly scheduled Preventative Maintenance activities on time
Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
Complete all paperwork within departmental goals
Will complete service reports, expense reports, and SFDC requirements
Complete all necessary training on time to meet Quality requirements
Develop working knowledge of industry practices and company policies
Support the new instrument Sales Process by performing site inspections
Skills
Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies
Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
Ongoing development of professional output including written and verbal communications
Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
Computer/Microsoft Office proficiency, especially in Outlook, Excel
Professional email etiquette
Presents recommendations and receives support and guidance from a supervisor and senior-level FSE
Knowledge
Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
Experience working directly on software-controlled instruments
Demonstrated experience working in ISO or GMP controlled environments in the life science field
Acquired knowledge of computer networking
Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required
Understanding of the FSE role and openness to mentoring by senior-level FSEs Knowledge of procedures to effectively contribute to updates and procedure improvements
Education
Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
2+ years of relevant work experience
Environmental Factors
May be required to work on client sites for extended hours
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