Service Desk Technician

How will you drive value within the organization as a Service Desk Technician?

Evaluate, prioritize, and resolve incoming requests for assistance from users

Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action

Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms

Log and track calls using a problem management database, and maintain historical records and related problem documentation

Identify and escalate situations requiring urgent attention

Use system deployment images and software deployment packages

What should you already know to be a successful Service Desk Technician?

Minimum of a Bachelor’s degree in Computer Science or related field required

In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered

Working knowledge of networking protocols required

Working knowledge of hardware, software, network, OS interaction required

Microsoft Technology Associate or CompTIA A+ certification preferred

Minimum of 1 (one) year experience in a related field preferred

Employment Requirements:

Remain in a stationary position up to 100% of the workday

Constantly operate a computer and other standard office equipment

Talk and hear to exchange accurate information

Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

Lift up to 50 pounds

Stoop and kneel to install computer equipment

This job operates in a professional office environment

The noise level in the work environment is usually moderately quiet

The work environment is primarily indoors