Consultant - Customer Engagement

We'll trust you to:

Commercial Analytics & Strategy

Conduct customer segmentation and targeting analyses to identify high-value healthcare providers and optimize customer engagement strategies

Develop and implement sales force sizing models to determine optimal representative headcount across territories and therapeutic areas

Design and execute territory alignment and optimization projects to maximize market coverage and sales potential

Perform personnel placement analytics to match sales representative capabilities with territory characteristics and customer needs

Create call planning optimization models to prioritize customer interactions and maximize sales force effectiveness

Sales Performance & Launch Planning

Analyze sales performance data to identify trends, opportunities, and areas for improvement across territories and product lines

Conduct competitive intelligence analysis to inform positioning and go-to-market strategies

Support launch planning and post-launch performance tracking for new pharmaceutical products

Client Engagement

Collaborate with pharmaceutical clients to understand their commercial challenges and strategic objectives

Present findings and recommendations to commercial leadership teams through clear, actionable reports and presentations

Maintain strong client relationships through high-quality deliverables and responsive communication

Technical Execution

Extract, clean, and manipulate large commercial and healthcare datasets including sales data, prescription data, and customer interaction records

Develop automated analytical workflows for territory optimization, call planning, and sales performance tracking

Create interactive dashboards and visualizations to monitor key commercial metrics and KPIs

Build predictive models for customer behavior, sales forecasting, and territory performance optimization

Project Management

Manage multiple concurrent commercial analytics projects while meeting tight deadlines

Collaborate effectively with cross-functional teams including sales operations, marketing, and business development professionals

Contribute to commercial analytics methodology development and best practice documentation

You'll need to have:

Bachelor’s or Master's degree in Business Analytics, Marketing Analytics, Operations Research, Statistics, or related quantitative field

Minimum 3+ years of professional experience in commercial analytics, pharmaceutical sales operations, or related consulting environment

Demonstrated experience working with commercial datasets such as sales data, prescription data, customer interaction data, or CRM systems

Advanced proficiency in statistical programming languages including SAS, R, and/or Python

Strong SQL skills for database querying and data manipulation

Strong skills for creating statistical models in Excel

Experience with data visualization tools (Tableau, Power BI, or similar) and presentation development (PowerPoint)

Knowledge of statistical analysis methods, optimization techniques, and predictive modeling

Familiarity with CRM systems (Salesforce, Veeva) and commercial analytics platforms preferred

Deep understanding of pharmaceutical commercial operations including sales force management, territory design, and customer engagement

Strong problem-solving abilities with focus on commercial optimization challenges

Ability to translate complex analytical concepts into actionable commercial strategies

Critical thinking and hypothesis-driven approach to sales performance and market analysis

Ability to present analytical findings to commercial leadership and field teams

Client service orientation with focus on quality deliverables

Ability to work independently and manage competing priorities