[WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese)
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- open for 316 days (90+ without a fill is a strong ghost signal)
- 32 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Responsibilities
Review and investigate escalated reports and appeals of potential violations of our policies
Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
Provide support in resolving issues reported by moderation teams
Respond to incoming user inquiries, complaints, feedback, and reports
Work with other departments to track and resolve bugs and other technical issues
Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
Keep up-to-date on current events and assist with policy research and analysis
Requirements
Education: B.A./B.S. in related fields
1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
Ability to understand and analyze complex cases
Interested in content policy, compliance, and/or internet governance
Must have experience working with multicultural company
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