Quality Engineer - Warranty

Duties

Will be the single point of contact for warranty tracking and continuous improvement activity.

Responsible for analyzing field concerns, identifying problems from the data collected and initiating and reporting problem resolution actions internally and to customers.

Establishes and maintains a warranty system that meets the needs of the company and customers, including procedures for analysis of field returns, establishing appropriate databases, internal and external reporting methods and problems solving procedures.

Analyze warranty data using available sources, including tear-down of product returns from customer Warranty data information systems provided by Customers Interfacing with customer engineering and assembly plants direct dealer interface as required.

Provide regular summary reporting of warranty issues and corrective action status at frequencies required by the customers, as well as internal management reports.

Prioritize, initiate and track corrective actions based on field concern data engaging various functional groups within the company as well as with customers as appropriate.

Ensure company participation in returned parts reviews that are regularly held at the customer facilities.

Requirements

Bachelor’s degree in Quality Assurance, Math or Engineering related field.

1-3 years of experience in the area of quality engineering.

Effective oral and written communication skills.

Ability to interact positively with people of diverse cultural backgrounds.

Experience in creating macros in MS Excel.

Excellent critical thinking, problem solving and decision making skills.