US - Senior IT Support Engineer

Responsibilities

Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution.

Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE.

Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access.

Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management

Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

You have…

5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations

Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding.

Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes.

Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.

Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment.

Flexibility to work across U.S. time zones as needed to support business operations.

Nice to have…

Okta and Google Workspace administration knowledge.