Forward Deployed Reliability Engineer

Core Responsibilities

Develop a deep understanding of Palantir’s products and operational processes

Go on-call, responding quickly and effectively to mission-critical incidents

Diagnose, resolve, and proactively prevent issues encountered in the field

Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers

Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows

Advocate for and implement product enhancements based on insights gleaned from the field

Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

Note: While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks.

What We Value

Ability to work independently and collaboratively to solve ambiguous technical and operational challenges

Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders

Proficiency in Python, Java, and SQL

Familiarity with parallel data processing and Spark job optimisation

Strong organisational skills and attention to detail, with the ability to prioritise effectively

Resourcefulness and creativity in fast-paced, dynamic environments

Experience with root cause analysis and documenting solutions for broader impact

Enthusiasm for hands-on problem-solving, continuous improvement, and knowledge sharing

What We Require

Background in Computer Science, Engineering, Information Systems, or other technical field