Retail Supervisor, Manhattan

Supervise a team of associates, ensuring they adhere to TBT standards and cultural values.

Lead by example in delivering an exceptional customer experience, ensuring the team follows.

Support the TBT Showroom Manager in creating a cohesive and collaborative team culture by identifying and articulating opportunities for improvement.

Offer ongoing support, guidance, and development opportunities to team members, helping them reach their full potential.

Provide constructive feedback and coaching with the Showroom Manager in order to foster growth and alignment among the associates.

Disseminate critical information to the team in partnership with the Showroom Manager.

Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge.

Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences. Connect these interactions to key performance indicators (KPIs) to drive business goals.

Professionally and effectively handle escalated customer concerns, ensuring a positive outcome and maintaining customer satisfaction.

Ensure showroom visual, organizational, and cleanliness standards are consistently maintained.

Support inventory tasks, including supply requests, cycle counts, and damage processing.

Ensure appointment accuracy and follow up on necessary audits to maintain service integrity.

Develop an expert-level understanding of TBT platforms, menswear fitting and measuring techniques, and product knowledge to support elevated customer interactions and team training.

Who You Are

Proven experience in supervising a team, with the ability to motivate, guide, and develop team members.

Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening.

A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations.

Self-starter with an entrepreneurial spirit

Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through.

Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms.

Strong interpersonal and communication skills with the ability to give and receive feedback effectively

Experience working in menswear and/or with startup environments is preferred.

Ability to maintain composure under pressure

Flexible schedule with the ability to work nights and weekends as necessary

Perks & Benefits

Competitive medical, dental, vision, and disability plans

Option to participate in a 401(k) plan through Betterment

One Medical and Wellhub (Gympass) membership

Generous paid time off

Paid company-recognized holidays aligning with our holiday pay policy

No Black Friday adjusted hours

Employee engagement & cultural events

Discounts on garment rental and purchases for you, your partner, and friends & family

Annual compensation process