Merchant Operations & Onboarding Executive
Likely real
- 54 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
A day in the life:
Coordinate merchant onboarding across our Payments and Retail Finance platforms.
Work with Sales, Implementation and Merchant Success to support successful launches.
Guide merchants through testing, integrations, portals, APIs and sandbox environments.
Identify onboarding blockers and help reduce time to value.
Act as the main operational contact for a portfolio of merchants.
Manage support queries through Zendesk and coordinate complex issues with internal teams.
Re-engage onboarded merchants that are not yet actively trading.
Improve onboarding and support processes through automation and AI.
Maintain Help Centre content, onboarding guides and operational playbooks.
Use merchant feedback and support trends to recommend scalable improvements.
About you:
Demonstratable experience in operations, onboarding, implementation or support within fintech, payments, SaaS or financial services.
Strong communication and organisational skills.
The ability to explain technical information clearly and manage multiple priorities.
Experience using tools such as Zendesk, Jira or Confluence.
Confidence using data and feedback to identify improvements.
A curious, proactive approach and an interest in AI, automation and operational excellence.
A collaborative style and confidence working across multiple teams.
You're comfortable with autonomy and can take ownership when needed
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