Collections Specialist

What You'll Do:

Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.

Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.

Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.

Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Who You Are:

A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections.

Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.

Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.

Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.

Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Qualifications:

High school diploma or GED required.

High sense of ownership, resilience, and reputation of dependability