IT Manager

WHAT YOU'LL DO

Global employee onboarding & offboarding — own the end-to-end IT lifecycle for employees worldwide: provision accounts and access, prepare and ship devices, and run first-day setup, plus secure offboarding and access removal.

Endpoint & device fleet management — own the procurement, imaging, deployment, maintenance, inventory, and lifecycle of laptops and endpoint equipment across all sites; manage warranties, refresh cycles, and stock levels.

Own and maintain JAMF — administer JAMF (Jamf Pro) for application distribution, configuration, patching, zero-touch enrollment, and policy/compliance enforcement across the Apple fleet.

Core SaaS & collaboration platforms — administer and optimize Google Workspace, Microsoft Office 365, Zoom, and related tools — managing users, groups, licenses, security settings, and integrations.

Endpoint security (EDR) — deploy, monitor, and maintain EDR tooling across the fleet; partner with Security on endpoint hardening, compliance, and incident response.

Vendor, consultant & outsourcing management — own relationships with IT vendors, MSPs, consultants, and outsourced partners; negotiate contracts, manage SLAs, control spend, and hold partners accountable to delivery.

Support remote & distributed sites — deliver responsive, high-quality IT support to remote employees and satellite offices; build documentation, self-service, and processes that scale across time zones.

Team leadership — manage and mentor a small IT/helpdesk team, set priorities, and drive service quality and continuous improvement.

Systems, access & automation — own identity and access management (SSO/MDM), automate repetitive workflows, and continuously improve reliability, security, and the employee experience.

WHAT YOU'LL BRING

At least 3 years of IT experience within SaaS / technology companies, including hands-on ownership of IT operations in a scaling environment.

Proven experience administering JAMF (Jamf Pro) for macOS/Apple fleet and application distribution and management.

Strong hands-on expertise with Google Workspace, Microsoft Office 365, Zoom, and EDR / endpoint security tooling.

Experience managing global endpoint fleets — procurement, deployment, and lifecycle of laptops and equipment.

Track record owning vendor, consultant, and outsourced-partner relationships, including contracts and SLAs.

Excellent communication skills and proven experience supporting remote employees and distributed / multi-site teams.

Solid grounding in IT security and compliance best practices (IAM, MDM, SSO, endpoint hardening).

Highly organized, self-driven, and comfortable operating with autonomy in a fast-paced, remote-first environment.

NICE TO HAVE

Experience in a high-growth or globally distributed SaaS company.

Relevant certifications (e.g., Jamf Certified Admin, Google Workspace Administrator, Microsoft 365, ITIL, CompTIA).

Scripting / automation skills (Bash, Python, or PowerShell) for provisioning and workflow automation.

Familiarity with IAM/SSO platforms (e.g., Okta) and MDM for mixed macOS/Windows fleets.