AI Systems Engineer

What you will do

You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing, multi-site, multinational organization. You bring deep expertise in building AI-native systems and automations, and you are equally at home administering and evolving ITSM platforms — especially Atlassian — that anchor Sonar's internal operations.

You bring proven, multi-year experience in

AI Systems & Agent Engineering (primary focus): Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack — Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors. You prototype on the frontier, then harden what works into reliable, governed production systems that internal teams depend on daily.

ITSM Platform Ownership (JSM): Administering, configuring, and continuously evolving Jira Service Management — including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing. You treat JSM as a product, not a ticket system.

Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring.

Automation Engineering: Designing and implementing sophisticated workflow automations — using Atlassian Automation, REST APIs, and third-party middleware — that eliminate manual processes and scale operations without adding headcount.

Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps.

CMDB & Asset Management: Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) — ensuring a reliable, audit-ready source of truth.

ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management — translating business needs into governed, automated workflows.

Security, Compliance & Audit Support: Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements. Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages.

Stakeholder Enablement: Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements — acting as a true internal platform consultant.

Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead

Experience and qualifications

Experience & Technical Acumen

AI Engineering (Required): Hands-on experience with AI-native platforms and building on them — Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows. You've built and shipped something real, not just experimented.

Atlassian Platform Expertise (Required): 5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments. Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design.

Automation & Integration Engineering: Proven experience building workflow automations using Atlassian Automation and/or third-party tools. Comfortable with REST APIs, webhooks, and JSON for system integrations. Scripting experience (Python, Groovy, JavaScript) is a strong plus.

Enterprise Tool Breadth: Experience with adjacent enterprise systems — identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom), or business systems (NetSuite, BambooHR, Salesforce) — is a strong differentiator. We don't need deep expertise in all of them, but curiosity and adaptability across the stack matters.

CMDB / Asset Management: Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent).

ITSM & ITIL Knowledge: Strong understanding of ITSM processes and ITIL v3/v4 frameworks — including incident, change, problem, and request management — with the ability to configure platform workflows that enforce these processes at scale.

Security & Compliance Awareness: Understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements. Experience supporting external audit engagements is a plus.

Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ACP-420 (Confluence Administrator) are highly valued.

Leadership & Soft Skills

Exceptional analytical, strategic thinking, and problem-solving abilities — you see patterns others miss and turn complexity into clean solutions.

Highly autonomous and pragmatic: you make concrete progress in the face of ambiguity and imperfect information, without waiting for perfect requirements.

Strong decision-making skills, with the ability to prioritize across competing demands and manage multiple concurrent initiatives.

Self-confident enough to challenge the status quo — and to give and receive direct feedback in the service of continuous improvement.

Excellent communication skills for both technical and non-technical audiences. Fluent in English, written and verbal.

Collaborative by nature: you share information and ideas freely, and you understand that the best solutions emerge from collective thinking.

Leadership mindset: you take ownership of initiatives end-to-end and drive them to completion with accountability and autonomy.

Values "done" over "perfect" — while continuously looking for ways to improve processes and deliver measurable impact.