Data Center Technician- 1st shift (Wednesday- Saturday)

What You Do Daily

Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks

Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure in accordance with site standards

Provision and troubleshoot customer and carrier interconnection services within defined physical-layer scope

Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and escalate issues appropriately

Maintain accurate documentation for cross-connects, connectivity paths, capacity tracking, and operational activities

Support physical network hardware readiness through rack-and-stack assistance, optic swaps, cable management, and visual checks

Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces

Support controlled access and escort procedures within secure technical areas in accordance with site requirements

Participate in rotating 24x7 on-call support and flexible scheduling as needed

What Makes You a Good Fit

Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment

Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting

Ability to execute precise work in live customer environments without creating avoidable risk

Strong attention to detail in labeling, documentation, change control, and customer-facing task execution

Ability to recognize environmental, equipment, or operational abnormalities and escalate clearly and appropriately

Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter

Leadership Profile

Brings strong execution discipline and follows procedures carefully in live production environments

Works with urgency while maintaining accuracy, documentation quality, and customer-impact awareness

Understands physical-layer dependencies and knows when to act, when to verify, and when to escalate

Maintains professionalism in customer-facing work and cross-functional coordination

Supports operational readiness through reliability, flexibility, and attention to detail

What Success Looks Like

Customer requests and remote hands tasks are completed accurately, professionally, and on time

Cross-connects, cabling, and physical-layer work are clean, well-documented, and reliable

Environmental, equipment, and security-related issues are identified quickly and escalated with useful context

Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits

Technical spaces remain organized, safe, and ready to support ongoing operations

The site has confidence in the technician’s execution, responsiveness, and operational judgment

Qualifications

High school diploma or equivalent required; technical training or related certifications preferred

2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred

Experience working with copper and fiber cabling, patch panels, cross-connects, and cable testing tools

Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment

Basic understanding of data center layouts, physical network topology, and interconnection environments

Ability to work shifts, including nights, weekends, holidays, and on-call rotations as needed

Strong written and verbal communication skills, with the ability to document work clearly and escalate issues effectively

Why Join Us

This is an opportunity to play a hands-on role in supporting the day-to-day operations of a mission-critical environment. You will help deliver the precise execution, responsiveness, and operational discipline that customers depend on every day.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.***