Global Assist Specialist

What you'll do:

Provide initial response and assistance to client situations worldwide

Collaborate with client stakeholders and manage case lifecycle

Record incident/case details in our Case Management System

Understand client emergency procedures

Coordinate medical treatment and security with clinical team and partners

Collaborate with internal partners on Mass Communications Platforms

Use case management system and Microsoft Office for data administration

Contribute to process and procedure development in line with client requirements

Attend regular team meetings and ensure effective handover/feedback

Escalate issues, risks, and ideas when necessary

Provide support to Intelligence team and other duties as requested

What you'll bring:

Experience in emergency response, customer service, or call center environment

Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)

Ability to work under pressure and manage multiple tasks simultaneously

Problem-solving and critical thinking abilities

Empathy, professionalism, and calmness in stressful situations

Flexibility to adapt to changing needs and priorities

Self-motivation and proactive approach to work

Proficiency in MS Office and willingness to learn new systems

Excellent customer service skills

Availability to work flexible hours including days, nights, weekends, and holidays.