Business Analyst - Ellucian Colleague™ ERP

Responsibilities:

Business Analysis & Stakeholder Engagement

Serve as the primary business analyst supporting the institution’s Colleague ERP™ and Ellucian CRM environment.

Build strong relationships with campus stakeholders to understand operational challenges and strategic objectives.

Facilitate requirements gathering sessions, workshops, interviews, and process reviews.

Translate business requirements into functional specifications and actionable work items.

Document current-state and future-state business processes.

Identify opportunities for process automation, efficiency improvements, and enhanced user experiences.

Act as a liaison between campus departments and technical delivery teams.

Colleague ERP™ Functional Support

Support business processes across key Colleague ERP™ modules including:

Student

Financial Aid

Finance

Human Resources

Advancement

Analyze system configuration and recommend improvements aligned with institutional goals.

Assist departments with testing, validation, and deployment of ERP enhancements.

Support data integrity initiatives and business process standardization efforts.

Participate in ERP upgrade planning and implementation activities.

Ellucian CRM Support

Support CRM workflows related to recruitment, admissions, communication, and student engagement.

Partner with Enrollment and Admissions teams to optimize CRM processes and campaigns.

Analyze user requirements and recommend CRM enhancements.

Support testing and deployment of new CRM functionality.

Assist with integration requirements between CRM and Colleague ERP™ environments.

Project & Change Management

Participate in application enhancement projects and strategic initiatives.

Support project planning, scope definition, testing, deployment, and user adoption activities.

Assist with change management and communication efforts related to system enhancements.

Maintain project documentation and business process artifacts.

Cross-Functional Collaboration

Coordinate with CampusWorks Centers of Excellence to resolve issues and implement solutions.

Work closely with:

Application Services CoE

Business Intelligence & Reporting CoE

Infrastructure CoE

Information Security CoE

PMO/Project Services

Help Desk CoE

Facilitate communication between client stakeholders and technical teams.

Escalate issues and risks appropriately while ensuring timely resolution.

Qualifications & Requirements:

Bachelor’s degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Higher Education Administration, or related field. Equivalent combination of education and experience may be considered.

3+ years of experience in business intelligence, reporting, analytics, or ERP support.

Experience with Ellucian Colleague ERP™.

Experience with Ellucian CRM Recruit or other higher education CRM platforms.

Experience gathering and documenting business requirements.

Experience facilitating meetings and stakeholder discussions.

Experience supporting ERP or CRM platforms.

Strong business process analysis and documentation skills.

Excellent written and verbal communication skills.

Ability to translate technical concepts into business language.

Strong analytical and problem-solving abilities.

Experience creating:

Business requirements documents

Process maps

Functional specifications

Test plans and test scripts

Ability to manage multiple priorities and stakeholders.

Preferred Qualifications:

Experience with higher education enrollment, student, finance, or HR business processes.

Experience with reporting tools such as Informer, Power BI, or similar analytics platforms.

Knowledge of system integrations, APIs, and data workflows.

Experience working within a managed services or consulting environment.