Delivery Lead

Key Responsibilities:

Partner with the Customer

Build relationships, becoming the customer’s advocate and coach by building trust.

Keep a regular cadence of discussions and progress updates.

Manage communication with stakeholders of multiple levels, knowing when to change tone.

Learn the client’s business, environment, objectives, and challenges. Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively.

Coach customer and partner teams in agile or execution improvements. Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change.

Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice.

Help guide client and Egen teams in good prioritization, roadmap, and execution practices, keeping the end user (“customer”) first.

As needed, supplement the Customer’s team with your skills.

Own Egen Project Delivery

Prepare and use Egen’s tools to prepare and manage your project, or bring your own ideas and suggestions to do so better.

Initiate project work with team members ensuring they are set for success internally and externally.

Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively.

Moderate and lead meetings with strong communication and efficiency. Take meeting minutes (with team collaboration), create decks and ad hoc meeting structure/ assets.

Manage the day-to-day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach.

Manage scope and change requests as needed.

Identify and manage risks, issues, and asks. Escalate appropriately and early.

Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within.

Manage your project budget, aligned with your Sales partners.

Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team.

Approach project delivery with a product mindset; this is core to our approach. Utilize good product management practices to manage Egen deliveries, leading by example to our clients.

Deliver SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching.

Know the difference between task management and owning product delivery and success.

Sales, Resourcing, and Growing Egen

Work with internal stakeholders to source the right resources for new projects sold.

Partner with account teams to be sure they have the information they need to make informed decisions.

Lead SOW contracting, writing SOWs, and managing the redline process through to close. Participate in MSA redline processes.

Support the SDL team’s initiatives to grow Egen and the SDL team through improvements to processes, templates, or sellable offerings.

Manage Internal Team Communications

Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success.

Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior.

Keep internal stakeholders up to date as needed through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks.

About You:

10+ years of experience in managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skill sets/ levels.

Recommended experience in professional Service or client delivery; this is a hands-on client-facing role.

Experience with team/employee career management is a plus.

Bachelor’s degree in Business, Computer Science, or a technology-related field.

Experience working with product companies, working both in the weeds and strategically.

Experience in product management and project management, understanding the roles of a product manager, and owner and how that can be applied to the delivery of projects.

You enjoy working with minimal structure, and you enable change around you.

You think and work systematically and logically, and your strong communication skills are backed up by technical skills and knowledge.

You are a clear communicator, both verbally and in writing.

You know how to convey information through illustration, words, or diagrams/workflow.You may have a background in engineering, software architecture, or delivery.

Trained in project management and agile disciplines required either self-taught or formal.

You generally are process-oriented and like to reduce the chaos and find satisfaction in organizing people, activities, and delivery.

You are a learner, proactive, and generally strive to do more.

You have experience with agile disciplines, software development methodologies, various agile delivery tools, and administration thereof, and have a background in engineering, software architecture, product management, or delivery.

Helpful certifications or training may include CSM and other project management certifications (PMI, PMP…).

Other Relevant Details

The desired location is in Eastern or Central U.S. to maintain alignment with client schedules and U.S. East Coast business hours.

Willingness to travel up to 25% and potentially timeshift to accommodate project needs.