Director – Enterprise Applications & IT Infrastructure

Responsibilities

Enterprise Applications Strategy & Vendor Management (Primary Focus)

Define and drive the roadmap for the organization's Enterprise Application ecosystem, including strategy, lifecycle management, modernization, and integration.

Oversee business-critical platforms such as Project Management and Service Desk tools, Content & Collaboration suites, HRMS, Payroll, ATS, LMS, Telephony systems, and internally developed enterprise applications.

Evaluate emerging technologies and identify modern, best-fit solutions that improve business outcomes.

Lead end-to-end vendor selection processes, including RFI/RFPs, product evaluations, proof-of-concepts, commercial negotiations, and contract management.

Develop strong strategic partnerships with technology vendors and proactively manage renewals, licensing, and vendor performance.

Continuously assess the application landscape and recommend upgrades or replacements before systems become operational or business risks.

Enterprise Applications Implementation & Integration

Develop deep functional and technical understanding of enterprise applications to guide implementation, configuration, optimization, and adoption.

Define and oversee integration architecture across enterprise systems, including SSO, APIs, data platforms, monitoring, and analytics.

Lead application implementations, upgrades, migrations, and modernization initiatives while minimizing business disruption.

Ensure enterprise applications are scalable, reliable, secure, and aligned with evolving business processes.

Adoption, Change Management & Enablement

Drive user adoption through structured change management, training programs, knowledge repositories, and process documentation.

Define and monitor adoption, engagement, and productivity metrics across enterprise applications.

Partner with business functions to continuously improve user experience and maximize the value delivered by technology investments.

Enterprise Applications Development & Data Analytics

Leverage low-code/no-code platforms (such as Retool) to build, enhance, and maintain internal enterprise applications and workflows.

Define enterprise data architecture and oversee data engineering pipelines across business systems.

Develop dashboards and analytics capabilities that provide insights into application usage, operational performance, adoption, and cost optimization.

Foster a data-driven approach to enterprise application management and decision-making.

Reliability, Support & Service Management

Ensure high availability, reliability, and performance across the Enterprise Applications landscape.

Lead the Service Desk function supporting enterprise applications, ensuring strong service delivery, SLA adherence, and an excellent employee support experience.

Continuously improve operational processes through automation, monitoring, reporting, and data-driven service management practices.

IT Infrastructure Strategy & Governance

Provide strategic oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, and the Microsoft 365 ecosystem.

Partner with infrastructure teams to ensure technology platforms support business growth, operational resilience, and security objectives.

Ensure infrastructure and application environments comply with security, privacy, and regulatory frameworks, including ISO 27001, SOC 2, and applicable data protection regulations across operating geographies.

Own and optimize the technology budget across enterprise applications and infrastructure, balancing innovation, operational excellence, and cost efficiency.

Leadership & Cross-functional Collaboration

Build, mentor, and develop high-performing teams across enterprise applications, service management, and infrastructure functions.

Foster a collaborative, inclusive, and customer-focused technology culture.

Partner closely with business, security, finance, HR, and other stakeholders to align technology initiatives with organizational priorities.

Lead cross-functional transformation programs from strategy through execution, ensuring timely delivery within scope and budget.

Skills

Technical Skills

Strong understanding of enterprise application architecture, systems integration, and digital transformation initiatives.

Solid knowledge of cloud technologies, enterprise architecture principles, infrastructure management, and site reliability engineering (SRE) practices.

Working knowledge of information security and compliance frameworks such as ISO 27001, SOC 2, and related governance standards.

Leadership & Business Skills

Excellent leadership, communication, stakeholder management, and organizational change management skills.

Strong vendor management, strategic planning, budgeting, and cross-functional collaboration capabilities.

Experience and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related discipline.

MBA preferred.

Professional certifications such as PMP, ITIL, CISSP, or equivalent are advantageous.

15+ years of experience leading enterprise applications across Enterprise SaaS implementation, vendor management, software development, systems integration, and technology program management.

Proven experience managing enterprise applications and/or IT infrastructure for multi-location organizations, preferably within financial services, fintech, or SaaS product environments.

Experience designing or overseeing enterprise data architecture, data engineering pipelines, analytics, and dashboarding solutions.

Demonstrated commercial acumen with experience in vendor management, technology procurement, contract negotiations, and budget ownership.