Implementation Enablement Specialist

Essential Job Duties

Implementation Onboarding and Ramp Enablement

Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities.

Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence.

Build role-based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations.

Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs.

Product & Operational Readiness Enablement

Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement.

Create practical enablement assets including:

Implementation playbooks

Workflow guides

Milestone talk tracks

Customer conversation frameworks

Escalation handling resources.

Job aids and quick-reference tools

Ensure implementation teams are prepared to operationalize product and process changes effectively.

Customer Onboarding Excellence Enablement

Support enablement for consistent execution of the customer onboarding journey.

Build learning programs that strengthen:

Onboarding workflow execution

Milestone management

Communication best practices

Risk identification and mitigation.

Customer expectation setting

Successful go-live readiness

Reinforce best practices that improve implementation quality and customer experience.

Learning Experience Design & Delivery

Design and develop engaging learning experiences, including:

Instructor-led workshops.

eLearning modules.

Scenario-based training and role-play exercises.

Facilitate live and virtual training sessions focused on real-world application.

Deliver reinforcement programs to support knowledge retention and behavior change.

Content Alignment

Support the development and maintenance of a centralized internal resource hub.

Ensure enablement content is accurate, accessible, and aligned with current product and process updates.

Partner with cross-functional teams to continuously improve content quality and usability.

Program Measurement & Continuous Improvement

Support reporting and analysis of enablement effectiveness using metrics such as:

Time-to-productivity

Time-to-go-live

Escalation reduction

Milestone completion effectiveness

Leader feedback

Learner confidence/readiness

Gain insights from stakeholders and frontline teams to continuously improve enablement programs.

Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.

Learning Technology & Program Operations

Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.

Maintain and organize enablement content to ensure ease of access and usability.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree in business administration, Education, or a related field.

3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.

Experience supporting implementation, onboarding, professional services, or customer-facing operational teams .

Proven ability to design and deliver impactful enablement programs that support performance improvements.

Strong instructional design and facilitation skills.

Ability to translate complex operational workflows into scalable learning experiences.

Experience working cross-functionally with Product, Customer Experience, and Operations teams.

Familiarity with LMS platforms and learning technologies.

Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.

Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.

Demonstrates a high level of integrity, accountability, and collaboration.

We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.