Associate Education Services Consultant (Web Design: JavaScript, CSS)

Job Responsibilities

Assist in designing, developing and testing in-app learning using Ngage/Pendo and Parta.io capabilities, utilizing instructional design best practices, and working with guidance from senior team members

Support the creation of a range of interactive activities and in-app simulations that reinforce key product features and workflows, utilizing CX/UX design principles

Collaborate with senior instructional designers, product managers, and technical resources to understand product enhancements and assist with creating and deploying in-app guidance for in-app learning.

Participate in customer learning sessions as a technical facilitator, walking users through Ngage/Pendo functionality and best practices after ramping up on our tools and products

Learn and apply web design and user experience (UX) principles to ensure learning content is intuitive, accessible, and engaging for diverse audiences

Develop clear, compelling written content including learning guides, help documentation, and customer-facing communications that reflect strong writing and presentation skills

Assist with troubleshooting customer and internal challenges with Ngage/Pendo functionality

Assist in various administration tasks including CSP support, record-keeping, project tracking and customer interactions

Job Qualifications

1 -3 years of strong technical foundation with hands-on coding experience in JavaScript, CSS, and HTML

Excellent written, verbal, and interpersonal communication skills with ability to present complex information clearly to non-technical audiences

Experience or interest in web design and/or user experience (UX) design principles

Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance

Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude

Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work

Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback

Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment

BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)

Preferred Qualification

Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows

Interest in or exposure to instructional design principles and eLearning development

Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360

Understanding of SaaS product workflows and B2B customer enablement models