Customer Service Representative (StarGard)
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Likely real
- open for 81 days (60–89 days is elevated risk)
- 60 open roles at this company in 30 days (mass-hiring blitz)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
Essential Functions:
Respond to inbound calls in a timely manner using the utmost professionalism.
Take detailed notes of conversations. Provide that information in Five9.
Pull accounts up in the system.
Handle general question calls.
Refers to Dealer Notes for guidance on a regular consistent basis.
Confers with team lead/supervisor when unsure of how to guide a customer.
Escalates irate customers to supervisor.
Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
Strives to enforce and live the Portfolio philosophy every day.
Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
Education and Qualification Requirements:
High School Diploma or equivalent.
Previous customer service experience over the phone or in person in an automotive-related industry.
Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
Strong computer skills especially in navigating the internet and conducting research.
Process-driven.
Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
Preferred Requirements:
Strong understanding of ALDS contracts
Strong communication skills both written and verbal.
Ability to navigate through multiple computer software programs.
Work Environment and Physical Requirements:
Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
Ability to frequently sit for long periods of time.
Ability to hear and talk, both in person and by phone.
Ability to spend extended hours in front of a computer screen
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