Quality Assurance Specialist
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Some ghost-posting signals
- open for 227 days (90+ without a fill is a strong ghost signal)
- 3359 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Duties & Responsibilities
Develop and maintain QA procedures for service delivery and releases.
Support configuration and change management audits.
Conduct reviews of performance data and documentation.
Provide quality findings and recommendations to leadership.
Ensure process alignment with ITIL and CBP quality frameworks.
Required Qualifications
8+ years in quality assurance or change/release management.
Bachelor’s degree in IT or Engineering.
ITIL v3 certification.
Preferred Qualifications
Experience supporting Federal IT programs.
CCNP or Change Management certification.
Place of Performance
Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
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