Forward Deployed Enablement Engineer - Customer Success
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Some ghost-posting signals
- open for 648 days (90+ without a fill is a strong ghost signal)
- 287 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
No two days are the same, but as a Forward Deployed Enablement Engineer you can expect to:
Respond to and triage incoming support requests from both internal and external teams.
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
Partner with Business teams to understand and meet customer needs.
Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
What We Value
Ability to continuously learn and work independently, making decisions with minimal supervision.
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
Strong creative problem solving skills.
Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
What We Require
Background in Data Science, Computer Science, Engineering or STEM
OR equivalent relevant practical experience in a technical or engineering role
Our team has people from a variety of backgrounds—people who studied computer science, sales, psychology, or went to a bootcamp; people who joined Palantir right after university; and people who joined our team after switching industries. We value skills and mindset over a specific educational background.
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