Technical Business Analyst

Responsibilities

Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes

Conduct workshops and interviews to elicit, validate, and document clear business requirements

Map client requirements into product epics/features

Decompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria

Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements

Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases

Create necessary artefacts, including capability gap analysis and process flow diagrams

Support the maintenance and update of user guides based on functional changes as projects are delivered

Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features

Facilitate the creation of traceability matrices from detailed requirements to test cases

Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented

Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision

Cross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints

Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules

Capabilities

Strong stakeholder management

Excellent communication skills to present information and translate between technical and business requirements

Ability to work autonomously

Proven analytical and problem-solving abilities

Proactively seeks to understand customer problem to ensure solutions are fit for purpose

Strong collaborator, able to work as a team player with Tech Leads and Project Managers to drive joint outcomes

Qualifications

5+ years experience within a similar role

Tertiary qualification in Computer Science, Software Engineering or related field

Experience in Digital Software for 5+ years (preferred)

Experience creating detailed functional specifications for Digital software products (5 years)

Experience using Figma to create or update wireframe designs as required

Experience working in both agile and waterfall methodologies

Experience using Jira and Confluence

Knowledge of BABOK and business process mapping methods