Audit Service Delivery Lead

Responsibilities

Team Output Management

 Manage day-to-day throughput and performance of Service Delivery – Audits team

responsible for scheduling the entire set of Audit-related services to be performed by

our skilled Auditor/Associate team, currently including

 Audits

 Assessments

 Supplier Desktop Evaluations

 Manage remote Service Delivery Coordination team across multiple time zones and

mix of full-time and contract personnel

 Process and triage incoming work requests to the Coordination team, ensuring appropriate

assignment and prioritization

Performance Metrics Ownership

 Provide tracking and reporting on key performance indicators (KPIs) including but not

limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling

rates

 Provide timely, accurate, and actionable status updates and trends to the Director of

Operations with sufficient lead time to course-correct issues before targets are missed

 Proactively monitor operational conditions including team capacity, client request volumes,

scheduling conflicts, Contractor upskilling needs, and process friction to surface risks

before they become delivery failures

Process Improvement and Trend Visibility

 Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited

request frequency) which have negative downstream impact on scheduling throughput

 Raise process improvement needs with sufficient context to inform project scoping and

resource decisions. Participate in process improvement initiatives sponsored by Operations

leadership, contributing team-level operational insight

Client & Cross-Functional Coordination

 Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination

and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests

 Document current-state processes and flag deviations from established standards

 Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage

needed auditor capacity for scheduling

Team Leadership and Supervision

 Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have

the tools, processes, and knowledge to perform scheduling and preparation roles effectively

 Provide guidance on best practices for scheduling, time management, and task prioritization

 Foster a collaborative team environment and address conflicts or concerns constructively

 Conduct regular performance reviews, set development goals, and maintain an active

succession plan for the Lead role

 Identify performance gaps and implement corrective actions consistently and fairly

Qualification and Experience

Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience

Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus

Excellent organizational and time-management skills

Strong leadership and team management capabilities including coachability

Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment

Problem-solving skills and the ability to adapt to changing demands

Clear, proactive communication — especially in surfacing risks and issues with appropriate urgency and context

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus