Technical Support Engineer

WHAT YOU WILL DO:

Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions

Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)

Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)

Identify, debug, and troubleshoot break-fix issues through to full resolution

Respond to and resolve issues within agreed service-level agreements (SLAs)

Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings

Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

WHAT YOU BRING:

Strong domain expertise in Identity and Access Management (IAM)

Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM

Experience invoking REST/SOAP web services using tools like Postman

Database experience, including SQL and database operations

Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)

Working knowledge of operating systems such as Linux, Unix, and Windows

Prior experience with integrations, and provisioning workflows across enterprise target system

Experience working with global customers and a strong customer-first mindset

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions