Director of Technology and Innovation

Core Responsibilities

. Cybersecurity & Risk Mitigation

Description

Responsible for the proactive defense of the enterprise’s digital perimeter and internal data assets. Implement and enforce cybersecurity controls to protect ERP, financial data, payroll data, customer records, and operational systems.

This includes accountability for

Management of firewall configurations and endpoint protection software.

Execution of recurring vulnerability scanning and immediate patch deployment.

Implementation of multi-layered email security and anti-phishing protocols.

Enterprise-wide data encryption standards and their enforcement for stationary and mobile devices.

Conduct of formal risk assessments for all third-party technology vendors.

Incident response documentation

Measured By

Internal security audit scores.

Mean time to detect (MTTD) and mean time to remediate (MTTR) vulnerabilities.

Incident response documentation

External security assessment results

2. Strategic Innovation & Revenue Enhancement

Description

Responsible for leveraging technology to enhance the company’s Unique Selling Proposition (USP) in the marketplace.

This includes accountability for

Researching and vetting industry-specific technologies that provide competitive advantages.

Integrating advanced client-facing tools (e.g., IoT monitoring, automated reporting) into the service delivery model.

Collaborating with Sales and Operations to ensure technical tools are utilized as a value-add for clients.

Monitoring market trends to prevent technological obsolescence in service offerings.

Measured By

Revenue growth attributed to tech-enhanced service contracts.

Client adoption rates of digital platforms.

Net promoter score related to technology-driven revenue streams.

3. IT Infrastructure Governance

Description

Maintain all network, server, cloud, workstation, mobile device, and communication systems supporting ERP software, CRM software, and related platforms.

This includes accountability for

Network performance management

Server hosting environment

Cloud backup systems

Endpoint device security

Field technician mobile device management

Hardware lifecycle replacement planning

Measured By

Infrastructure uptime

Backup validation logs

Recovery time during outage events

4. Access Control & Authorization

Description

Govern user provisioning and deactivation aligned with HR onboarding and separation controls.

This includes accountability for

Role-based access provisioning after documented authorization

Immediate deactivation upon HR clearance

Multi-factor authentication enforcement

Quarterly access audits

Removal of dormant accounts

Documentation of access approvals

Measured By

Zero unauthorized active accounts

Deactivation within 24 hours of separation

Audit completion documentation

5. IT Policy & Compliance Documentation

Description

Develop and maintain enforceable IT governance documentation supporting operational and financial internal controls.

This includes accountability for

IT security policy maintenance

Acceptable use policy enforcement

Disaster recovery plan documentation

Data retention controls

IT asset inventory tracking

Audit readiness documentation

Measured By

Policy acknowledgment completion

Audit findings

Disaster recovery test validation

Qualifications

Industry Context: 5+ years of experience in IT or Systems Management, specifically within the Mechanical, Plumbing, Refrigeration trades.

Technical Versatility: Proven ability to manage both high-level software ecosystems (ERP/CRM) and physical hardware/networking infrastructure.

Strategic Capability: A track record of implementing technology that directly resulted in increased sales, improved customer retention, or measurable operational savings.

Communication: Must be able to translate complex technical jargon into clear business value for ownership and simple "how-to" guidance for field personnel.