HQ - Junior IT Helpdesk Engineer
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Likely real
- 40 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Responsibilities
Handling Helpdesk Tickets
IT support for office infrastructure - WiFi, Network Connectivity
Managing devices through WorkspaceOne
Management of Endpoint Security through Carbon Black
Onboarding and Offboarding users
Image laptops to get them ready and wipe laptops according to procedures
Keep records of assets up to date
You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users
A successful candidate will have
Experience of helpdesk and desktop support
Ambitious, driven, and able to handle pressure and prioritise tasks
Good automation skills or working towards this
Excellent communication skills with all stakeholders
An understanding of Local Area Networking including WiFi and related security concepts
Management of connectivity in small sites, firewalls, switches, APs
Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS
Enthusiastic about technology and adaptable to change
Excellent documentation skills
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