Operations Project Engineer

What You'll Do

Business Development

Develop relationships with customers to identify key technical champions within customer organizations

Standardize approach to managing programs and production requirements within individual strategic accounts

Produce technical articles and content to promote Protolabs’s production capabilities

Provide consultative design for injection molding services to customers with an emphasis on long-term scalability and quality

Seek project outcomes which satisfy customers' needs in a time and cost-effective way for both the customer and Protolabs

Support the development of long-term programs with our customers that produce sustainable growth and revenue

Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers

Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions

Project Definition

Development of documentation and/or software tools to support production project planning, organization, and execution

Develop criteria (triggers) and processes for informing/approving high-value projects in alignment with business capacity and strategy

Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.

Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.

Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines

Prepare custom documentation for customers and internal teams outlining our scope of work to be performed

Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs

Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises

Order Management & Execution

Create views, tools and approach to tracking active customer production projects

Own communication mechanisms and strategy for keeping leadership and other stakeholders informed on status of the production pipeline including all relevant details on volumes, revenue impact, risks, issues, etc.

Determine and set up manufacturing execution plans for high complexity projects

Develop custom tools and workflows to support projects as needed

Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed

Manage and evaluate sample builds, iterative tooling, or other internal exploratory projects necessary to achieve customer requirements

Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules

Support the organization and the customer in resolving post-sales disputes on production projects

Fulfill other tasks in order execution not covered by other standard job roles as appropriate

Collaboration

Work with additional customer-facing teams to define the vetting process and communication responsibilities

Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal customer experience with Protolabs as an organization for individual projects

Work with all internal manufacturing departments to determine capacity and requirement commitments that achieve customer outcomes while not disrupting overall business

Communicate with Quality to navigate requirements based on Quality Policies, Quality Agreements, Work Instructions, Industry Standards, and Protolabs's potential corresponding commitments to customers within these frameworks

Support Engineering in scope development of projects which require additional research and development

Work with Logistics and Scheduling to manage customer delivery schedules for long-term projects

Maintain records of potential and ongoing opportunities for management review

Collaborate with fellow team members to share perspectives and experiences from past work and projects

What It Takes

Bachelor’s degree in engineering, business administration, project management, or related field, OR any bachelor’s degree + 3+ years’ experience in injection molding or technically similar professions

5+ years in manufacturing or injection molding technical role

3+ years’ experience managing cross-functional projects with a focus on positive customer outcomes

A proactive and customer-focused mindset, with a solution-oriented approach to improving customer satisfaction and business outcomes

Out-of-the-box solutioning for our customers going beyond standard production processes

Exemplary technical knowledge of injection molding operations and end-use production solutions

Excellent project management skills with experience in coordinating complex projects

Superior communication and collaboration skills, capable of interfacing effectively across multiple departments to drive impactful positive outcomes

Demonstrated ability to develop professional relationships with internal and external customers

Ability to drive increased business through cultivating relationships with customer champions

Must demonstrate a thorough knowledge of injection molding part design, materials, and DFM

Proficiency with CAD software such as SolidWorks

Ability to read, understand, and write technical specifications and statements of work

Must demonstrate an ability to read engineering drawings, including GD&T

Competency in preparing technical documentation for customers on an individual project basis, as well as generally supporting industry growth through marketing initiatives and writing white papers

Capacity to provide high level support to Sales and Marketing towards growth of production business broadly

Ability to collect, interpret, and present data

What Makes You Stand Out

7+ years relevant experience

Experience working in an ISO13485 or AS9100 compliant production facility

Customer-facing manufacturing program management experience

PMP or equivalent project management training

What's In It For You!

We offer a competitive salary and total rewards package

We offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a discounted rate

Matching grants through Protolabs foundation

And More!