Mid Market Account Manager

What You'll Do

Sell into our existing client base

Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified

Identify top potential accounts, understand current connections, and create power map for growth opportunities

Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics

Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions.

Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives

Work with all other teams within the company to optimize the customer experience across your portfolio

Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person

Access, analyze, present customer reports to draw conclusions and provide recommendations

Drive customer satisfaction and referenceability as champions

Within 1 month, you will:

Get familiar with our Convexity culture

Master the product demo and pitch

Start work with our client success team to understand book of business

Get familiar with our market positioning

Take on management of your account portfolio

Within 3 months, you will:

Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships

Run tailored and exceptional client meetings with high priority clients, over VC or In-person

Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors

Begin to identify product growth areas as it relates to opportunities within existing customer base

Close your first deals!

Within 6 months, you will:

Continue to drive revenue generation through strategic planning with CSP and current clients

Continue pipeline growth efforts with intentional Account Based outreach

Execute business reviews, both internally and externally

Meet and exceed all quarterly sales quotas

Help mentor others across the sales team

Within 12 months, you will:

Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization

Be actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client base

Be ready to tackle more complex, multi-thread deals

The Skill Set

At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive

Bonus points for experience selling learning solutions like an LMS or LXP!

A growth mindset and a life-long learning attitude

Strong analytical and organizational skills

Strong written and verbal communication skills

Executed complex software/platform demos in your sales process

Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, trade shows, etc.) for up to 5% travel time annually

Ability to travel to a minimum of two trade shows per year is required

A Bachelor’s degree or higher level of education

Enthusiasm for our Convexity culture ( https://bit.ly/Convexity_360L )

What We Offer

Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

Benefits/Perks : Comprehensive medical, vision, and dental insurance starting your first full month 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚

Balance: We offer unlimited days of annual vacation PTO 5 days for sick leave 🤒 holidays following the Ontario holiday calendar 🗓 and we are a remote-first organization and promote flexible work hours 🏠

Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture : A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Interview with the Hiring Coach

Team Meeting & Case Study with a teammate, the Hiring Coach and 1 other sales leader

Culture Interview with the Chief Revenue Officer

References & Offer!

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC