Event Tech Support Specialist

Essential Responsibilities

Hardware Support

Setup, imaging, troubleshooting Windows machines

Troubleshooting Badge printers

Managing MDM service for 6000 phones

Testing new hardware and resources

Communication

Working with internal team members to prepare for and support ongoing events

Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite

Organization

Maintaining the RainFocus hardware by routinely doing checks and cleanings

Tracking inventory issues and documenting the processes related to fixing

Providing step-by-step instructions on how to use the RainFocus equipment

Training

Be available to train the internal teams on best practices

Required Experience/Skills:

Strong technical skills.

Collaboration on creation of processes to acquire requirements for live event execution.

.Assist in training new hires and contractors.

Ability to travel to events anywhere in the country or world on occasion.

Personal Characteristics

The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

Ability to creatively solve complex problems

Friendly and outgoing, but assertive when necessary

Willing to go the extra mile in support of reasonable client requests

Team-player with a service-oriented mindset

Self-motivated, thrives in fast-paced environments

Proactive, relentless learner

Excited by and eager to take on new challenges and opportunities

Strong communicator with ability to be self-guided

POSITIVE personality

Success Measures:

Fully onboarded and productive within 60 days (45 days for Principal Role).

Client satisfaction.

Provide weekend support on occasion without escalation.

Location/Travel

This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.