Senior Lead Solutions Engineer

Responsibilities:

Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment.

Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance.

Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations.

Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, sharing knowledge on agentic development and deep domain expertise.

Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them.

Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements.

Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

Qualifications and Requirements:

7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role.

Expert Technical Foundation: Mastery of technical and programming fundamentals, including proficiency in agentic development and the ability to navigate complex data architectures.

Strategic Execution: Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons.

Leadership Presence: Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike.

Analytical Judgement: Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure.

Collaborative Mindset: A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity.

Education: B.S. in a technical field or equivalent professional experience.

Physical/Cognitive Requirements

Prompt and regular attendance at assigned work location.

Capability to remain seated in a stationary position for prolonged periods.

Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.

Capability to work with leadership, employees, and members in an appropriate manner.