Presales Solutions Architect - Google Cloud

Google Cloud Architecture & Team Enablement

Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits.

Cross-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them.

Architect and deploy custom applications and AI agents using Google Cloud native services , including Cloud Run, Cloud Armor, and Compute Engine .

Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption , ensuring accuracy in complex cost modeling for clients.

Strategic Offer Development & Innovation

Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings , helping us sell ongoing support layers alongside professional services.

Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio.

Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.

Client Engagement

Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.

Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time.

Technical & Strategic Skills

Google Cloud Native Expertise: Proficiency in deploying custom apps and AI agents using Cloud Run, Cloud Armor, and Compute Engine is essential.

Financial Acumen: Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively.

Managed Services Strategy: Experience building or scoping Managed Services offers , with an understanding of how to structure support agreements that drive recurring value.

Professional Skills

Experience acting as an overlay or technical specialist within a pre-sales or sales engineering team.

A "Cloud-First" background with a strong desire to learn the Google Customer Engagement Suite and broader Contact Center technologies.

Proven ability to work remotely and collaborate effectively with cross-functional teams.

Bachelor's Degree or equivalent experience.

What you can expect

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off