Customer Service, Contracts Administrator

Essential Functions:

Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines

Make contract corrections in the system per dealer requests

Update notes in the system for all emails received and contract-related phone calls

Process ACH remittances

Answer customer questions regarding contracts and cancellations

Provide cancellation quotes and process cancellations

Assist dealers with navigating the Dealer Portal

Collaborate with rates teams when products are not consistent on incoming contracts

Manage incoming checks daily before giving them to the accounting department

Contact dealers/agents for contract rejections and issues

Manages closing each week and sends out targets to the proper people

Backup the manager when they are out

Load and balance all contract payments into the system

Add new users to Dealer Portal per dealer requests

Net approved claims on batches

Process contract transfers and cancel/rebooks

Contact dealers/agents for contract rejections and issues

Reply to production department emails for assistance with invoices, refunds, and general questions

Assist with yearly audits

Other duties as assigned

Education and Qualification Requirements:

High school diploma or equivalent

Minimum 2 years of basic administrative experience

Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy

Proficient in Microsoft Office programs such as Outlook, Excel, and Word

Detail oriented, accurate and highly organized

Excellent written and verbal communication skills

Reliable and punctual

Ability to plan, organize, prioritize, and complete assignments in a timely manner

Ability to work both collaboratively and independently

Ability to manage environmental and process change in a positive manner

Ability to perform basic math functions, such as addition, subtraction, multiplication, and division

Preferred Requirements:

Ability to work in a fast-paced environment

Ability to communicate and work with a diverse team

Work Environment and Physical Requirements:

Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus

Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment

Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds

Ability to frequently sit for long periods of time

Ability to hear and talk, both in person and by phone

Ability to spend extended hours in front of a computer screen