Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)

What You Will Do (Essential Responsibilities):

Review identity documents for administrative and legal accuracy

Quality-assess images captured by the customer

Assess whether the document is authentic/fraudulent

Check the accuracy of information already in the system

Extract document data and input into the system

Classify document types

Identify key document security features

Work onsite in our secure office in Leeds, with highly regulated information

Who You Are (Soft Skills & Attributes):

A collaborative, detail-oriented individual

Continuous learner who values a new challenge

Effective communicator

Highly focused, with exceptional attention to detail

Calm and composed under pressure

Committed to ongoing personal and professional development

Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities):

Strong IT literacy

Strong accurate typing abilities

Able to work towards targets and performance metrics

Comfortable adapting to frequent procedural updates

Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)

Eligible to work in the UK

Three references (employment or academic)

Able to reliably commute to LS1, Leeds

What Would be Nice (Preferred Skills & Experience):

Previous office experience in administration or data entry

An understanding of GDPR

Criminology background

Working knowledge of the KYC industry

What We Offer You (Training & Benefits):

Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.

Health and Wellness: Full private medical coverage and life insurance.

Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.

Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.

Work-Life Balance: Competitive hourly annual leave allowance.

Culture and Community: Engaging social events

Employee stock purchase plan

Paid volunteer time

Referral programme

Working Schedule:

Dependent on shift pattern

Some weekend, evening and bank holiday availability required

9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential

Ability to commute: Must be able to reliably commute to Leeds LS1