Compliance Analyst: Licensing & Complaints

What You'll Do

Regulatory Licensing & Filings

Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings

Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings

Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements

Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations

Track changes in regulatory requirements and communicate impacts to internal stakeholders

Consumer Complaints & Regulatory Response Support

Collect, analyze, and organize information related to consumer complaints and regulatory inquiries

Prepare draft responses and supporting documentation under the direction of Legal leadership

Partner with internal departments to gather information necessary for complaint investigations and responses

Assist with tracking, reporting, and trend analysis related to complaint activity

Compliance Operations & Process Improvement

Identify opportunities to improve compliance processes, documentation, and operational efficiency

Support integration efforts related to acquisitions and new business initiatives

Maintain corporate records and compliance documentation

Assist with special projects, audits, and regulatory reviews as needed

Serve as a resource on licensing, registration, and compliance-related matters

Team Collaboration & Leadership

Provide guidance and support to compliance analysts and paralegal staff

Assist with training and knowledge-sharing initiatives

Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity

Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners

What Makes You Successful

You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance.

You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment.

Basic Qualifications

Bachelor's degree

6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment

Strong analytical, organizational, and problem-solving skills

Excellent written and verbal communication skills

Ability to manage multiple projects and competing priorities simultaneously

Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint

Preferred Qualifications

Experience with regulatory licensing, registrations, or compliance filings

Experience supporting consumer complaint investigations and responses

Experience working in insurance, financial services, automotive F&I, or other regulated industries

Experience supporting acquisitions, integrations, or corporate governance activities

Experience working with regulators, state agencies, or third-party compliance vendors

This Role Might Be a Great Fit If You…

Enjoy working with regulations, licensing requirements, and compliance programs

Thrive in highly organized, deadline-driven environments

Like balancing detailed analysis with cross-functional collaboration

Enjoy identifying process improvements and increasing operational efficiency

Want to build expertise in regulatory compliance and legal operations

What We Offer

Competitive compensation

Comprehensive medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Professional development opportunities

Exposure to complex regulatory and compliance matters across multiple jurisdictions

A collaborative and supportive legal and compliance team