Senior Revenue Operations Manager

Within 30 days you'll...

Complete ChowNow New Hire Onboarding Experience

Learn how the current Business Systems and Revenue Operations team operate.

Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission.

Understand GTM strategy, ICP, funnel stages, and pipeline goals

Shadow and begin attending weekly RevOps meetings

Review current funnel metrics: conversion rates, deal velocity, pipeline coverage, rep productivity and performance

Study existing processes: lead routing, opportunity management, forecasting

Identify quick win projects to own

Within 60 days you'll...

Start providing system support and answering team questions

Track funnel metrics, weekly, monthly, and quarterly departmental KPIs and scorecards

Improve lead routing, scoring, and SLA workflows

Standardize campaign tracking and attribution processes

Hold follow-up meetings with Sales, Marketing, CS to understand pain points

Begin building credibility through project delivery and responsiveness

Present impact metrics to stakeholders & update process documentation for areas of ownership

Drive projects through full lifecycle: requirements → build → test → launch → measure

Within 90 days you'll...

Lead cross-functional initiatives requiring coordination across Sales, Marketing, CS

Contribute to quarterly planning and roadmap prioritization focusing on high-impact metrics: speed to lead, deal velocity, forecast accuracy

Attend strategic planning meetings with GTM leadership

Shift from execution-only to strategic thinking + execution

Present accomplishments to leadership and identify areas for next quarter focus

You Should Apply If:

You have 6+ years of experience in Business/Sales/Revenue Operations with a track record of driving strategic decision-making with Sales, Marketing, CX, Enablement, and Partnerships.

You drive automation to reduce manual work and improve speed-to-lead and pipeline hygiene.

You have designed and maintained lead-to-cash workflows including routing, scoring, enrichment, and lifecycle management.

You have owned and optimized top of funnel operations, including lead management, routing, scoring, attribution, campaign tracking, and funnel conversion performance.

Partner closely with Marketing teams to execute, measure, and scale multi-channel campaigns.

You are a strategic operator that can translate company growth strategy into operational execution: territory design, segmentation, forecasting rigor, compensation, funnel performance, systems architecture, and cross-functional alignment.

You have advanced expertise in Microsoft Excel and proficiency in other Office tools, Google Suite, Salesforce and JIRA.

You are organized and excellent at managing competing priorities and complex projects.

You have experience working with large data sets, enterprise reporting and dashboards and data visualization tools such as Tableau, Mode and Looker.

You have applied experience in data visualization and producing meaningful metrics for business operations.

You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with actionable solutions.

You are focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of products, teams and organizations.

You are an effective communicator to various audiences and frequently collaborate with cross functional teams.

You have the capacity to remain flexible, adept at learning new tools and independently problem solve at high velocity and confidence.

About Our Benefits:

Expected Base Salary: $130,00 - $168,000 (depending on candidate location and experience)

Ongoing training and growth opportunities.

A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.

Rock solid medical, dental, and vision plans.

Mental Health Coverage - we offer several programs to support your mental health and wellness goals.

Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life

7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.

401(k) Matching

Employer-contributing student loan assistance program or continuing education reimbursement program

Employee Stock Incentive Plan.

Pet insurance for your fur babies

Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.

Enough freedom to spread your wings while still holding you accountable.