Senior Microsoft 365 Engineer - Second Shift
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Likely real
- open for 72 days (60–89 days is elevated risk)
- 15 open roles at this company in 30 days (mass-hiring blitz)
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About the role
Essential Duties
React and resolve cases submitted or automatically alerted by monitoring tools
Troubleshoot advanced issues and provide solution options and recommendations
Proactively provide escalation within M365 tenant environment
Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
Aid other team members in the resolution of cases within the scope of skillset
Assist with information gathering and reporting to either clients or Client Success Managers
Collaborate with senior engineers to escalate issues as needed
Develop, maintain and update technical knowledge base articles
Some client interactions will be required
Collaborate with peers across Managed Services Practice
Participate in an on-call rotation
After hours / weekend work may be a required
All other duties as assigned
Required Knowledge, Skills, and Abilities
3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
Entra ID ( Conditional Access Policies, MFA, Privileged Identity Management )
Microsoft Defender ( Endpoint, Policies, XDR, Cloud workload protections, DLP Policies )
Microsoft Exchange Online (Online Protection)
Microsoft Endpoint Configuration Management
Microsoft Intune
Mobile Device/Mobile Application management
Microsoft SharePoint Online
Microsoft Teams
Microsoft OneDrive for Business
Knowledge of Microsoft 365 cloud solutions
Microsoft 365 management and administration
Scripting for automation (i.e., PowerShell, VBScript, etc )
At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
Preferred Knowledge Skills, and Abilities
Three or more years in Microsoft environment including M365
Experience with on-premises Microsoft Technology ( Exchange 2019 and newer , SharePoint on - premises , SharePoint Framework )
Intermediate understanding of Active Directory, Group Policy, etc.
Microsoft Sentinel Understanding
Experience working for an MSP
Experience navigating ticketing systems such as Service Now
Experience using monitoring tools such as Logic Monitor
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