Technical Product Specialist (Platform & Infrastructure)

Main Responsibilities:

Proposal and Pre-Sales Support

Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables.

Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs.

Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions.

Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals.

Platform Product Marketing & Technical Content

Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides.

Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials.

Contribute to internal technical content libraries to support proposal efficiency and consistency.

R&D and Product Development Collaboration

Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit.

Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives.

Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability).

Qualifications:

3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles.

Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments.

Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral.

Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, Draw.io ) and BOM creation.

Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely.

Working knowledge of non-functional requirements and how they influence product design and deployment.

Skills:

Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems.

Understanding of government procurement processes and compliance requirements.

Familiarity with software licensing models (including open source licenses) and versioning considerations.

Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation.