Senior Technical Support Specialist

Education and Experience

Minimum of 4 years’ experience providing end user support in a fast-paced corporate environment.

B.S. in Information Systems or Computer Science, or related field.

Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred.

Excellent knowledge of Windows operating systems, especially Windows 11.

Minimum of two years’ experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory.

Minimum of two years’ experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive.

Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.

Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities.

Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration.

Experience with computer imaging and package deployment solutions.

Personal Attributes

Possesses high level of reliability and personal integrity.

Exceptional customer service orientation.

Excellent oral and written communication skills.

Able to work independently to troubleshoot and resolve a wide range of technical issues.

Eager to learn and implement new technologies.

High attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in high-pressure situations.

Considers security best practices, business context, and other factors when completing work.