Junior Customer Support Manager (German Speaking)
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Some ghost-posting signals
- open for 134 days (90+ without a fill is a strong ghost signal)
- no salary disclosed (correlates with ghost postings)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
In your role, you will make an impact by….
Mastering the Inbox: Handling a high volume of support requests via email and chat with precision and speed. (Note: There are no inbound phone calls—your focus is on high-quality written communication).
Hosting Expert Webinars: Leading virtual, group training sessions and webinars for our global clients (such as Accor) to drive product adoption and success.
Creating Digital Resources: Identifying common questions from your tickets to help build our video library and FAQ section, making it easier for clients to self-serve.
Communicating Across Borders: Fluently translating client needs into actionable insights for our product and account teams in English and German.
Maintaining Platform Accuracy: Assisting with occasional account configurations and property setups to ensure our clients’ data remains seamless.
You are a perfect fit, if you have…
Linguistic Excellence: C1-level fluency in English PLUS German.
Exceptional Writing Skills: You can explain complex technical concepts in a way that feels simple, warm, and professional over email.
Experience: At least 1 year in a Customer Support or Client Success role, ideally within a SaaS environment.
On-Camera Confidence: You are comfortable hosting webinars and presenting to groups in a virtual environment.
You are ideally someone who has….
A solution-oriented mindset—you enjoy the "detective work" involved in diagnosing a ticket.
Experience with webinar tools (like Zoom, GoToWebinar, or Google Meet).
The ability to stay organized and productive in a high-volume, remote-first workflow.
And most importantly, what's in it for you...
Working in a global, diverse, and collaborative team.
Flexible working hours that allows you the freedom to shape your work-life.
Remote-friendly environment.
On-going career development, training, and coaching.
Six days for learning & development.
Celebrate in style at our team events (in-person and virtually).
Social benefits and perks based on location.
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