Driver Operations Lead - Offline Presence (Telesales)

What You'll Do:

Manage the day-to-day activities of the Offline Presence team including preparation and sending of performance reports, monitoring attendance and productivity of all team members

Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments

Plan and execute initiatives to improve total sticker drivers

Ensure company procedures and regulations are followed and escalate potential issues to the Management Team

Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments

Perform other tasks as may be assigned by Management

What We Seek:

A hands-on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence.

Campaign execution – plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.

Offline presence & brand awareness – strengthen the company’s visibility and presence across operating areas.

What You'll Need:

Bachelor’s degree in any relevant field.

Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.

1–2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.

Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.

Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.