Chief of Staff, Global Head of Business Operations

Requirements:

Required

8+ years of experience in business operations, strategy, consulting, revenue operations, or a related field, with prior experience supporting C-suite executives

Experience working with C-level executives to drive strategic initiatives and cross-functional alignment

Demonstrated ability to lead cross-functional programs and drive results in ambiguous, fast-paced environments

Strong business acumen and analytical skills, with experience in data-driven decision-making, forecasting, and KPI tracking

Proven ability to manage cross-functional initiatives, project portfolios, and operational execution

Experience with business systems (e.g., Salesforce, Gong, or similar CRM/ERP platforms)

Excellent written and verbal communication skills, with experience preparing executive- and board-level materials

Proven ability to build trust and influence at all levels of an organization, including senior leadership

Preferred

Experience in a private equity–owned company

Experience scaling revenue operations or sales operations functions at a high-growth company

Familiarity with AI infrastructure, AI tooling, or technical program management

Experience with evaluation, due diligence, and integration of acquisition targets

Prior experience in management consulting, investment banking, or a Chief of Staff / Director of Special Projects role

MBA or equivalent advanced degree

Responsibilities:

Strategic Partnership to the CEO

Serve as a trusted advisor and thought partner to the CEO on company-wide strategic priorities

Drive the cadence of executive meetings, including agenda-setting, materials preparation, and follow-through on action items

Translate CEO and executive leadership team (ELT) priorities into clear operating plans and hold teams accountable for execution

Strategic Support

Partner with ELT, Functional Leaders, GM’s, and Finance to conduct in-depth research and analysis to support strategic decision-making

Develop and present data-driven recommendations to the CEO and ELT

Partner with key company resources to build market trends, competitive landscapes, and internal performance data to inform company direction

Special Projects

Lead and manage a portfolio of special projects, as defined by the CEO and ELT, from conception to completion

Develop comprehensive project plans, including scope, timelines, budgets, and resource allocation

Drive project execution, proactively identifying and mitigating risks and issues, while providing regular progress updates to the CEO, ELT and stakeholders

Participate in due diligence of acquisition opportunities, and participate in post-acquisition integration to ensure seamless alignment with business objectives and value creation

Business Operations Leadership

Own and continuously improve core business operations processes to drive efficiency, scalability, and data-driven decision-making

Establish and track company-wide KPIs, ensuring alignment across departments

Identify operational bottlenecks and lead cross-functional initiatives to resolve them

Revenue Operations & Sales Operations

Oversee revenue operations strategy, including forecasting, pipeline analytics, and go-to-market process optimization

Partner with Sales leadership to design and refine territory planning, quota setting, compensation structures, and sales enablement processes

Ensure alignment between marketing, sales, and customer success through unified operational processes and shared metrics

Business Systems

Lead the strategy, selection, and optimization of core business systems (CRM, ERP, and related platforms)

Ensure systems architecture supports scalability, data integrity, and cross-functional visibility

Partner with IT and Engineering to prioritize systems investments and integrations

Global AI Infrastructure & Programs

Own the strategy and operational roadmap for the company's global AI infrastructure initiatives

Partner with technical leadership to ensure AI infrastructure investments align with business priorities and scale efficiently across regions

Drive adoption of AI-powered tools and workflows across business functions to improve productivity and decision-making

Cross-Functional Program Management

Build and manage a PMO-style function to track major company initiatives, dependencies, and risks

Act as a liaison between the CEO's office and department leaders to ensure alignment and clear communication