IT Support Technician - Nassau County

Responsibilities

Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.

Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.

Set up and configure computers, peripherals, and software applications for new and existing users.

Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.

Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.

Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.

Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.

Work closely with other IT team members on projects, upgrades, and system improvements

Required Knowledge, Skills, and Abilities

Associate’s degree in information technology, Computer Science, or a related field.

1-3 years of experience in IT support or a related role.

Strong understanding of computer systems, mobile devices, and other technology products.

Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.

Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.

Excellent communication and customer service skills.

Strong problem-solving abilities and attention to detail.

Ability to work both independently and collaboratively in a team environment.

Industry certifications such as CompTIA A+, ITIL, etc.

Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle

You’ll work with large, sophisticated, and progressive clients throughout North America

We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.