Senior Product Manager, Risk Operations

The Impact You'll Have:

Platform Strategy & Vision:

Define the long-term vision for Wave’s Risk & Payment Operations Platform

Establish a unified strategy for operational workflows, decisioning, case management, and controls

Identify opportunities to reduce manual effort through automation and scalable platform capabilities

Balance operational efficiency, regulatory requirements, risk management, and customer experience

Internal Tools & Workflow Management:

Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity

Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations

Create intuitive tooling that helps internal teams make consistent and effective decisions

Partner with stakeholders to eliminate operational bottlenecks and improve team productivity

Decisioning & Platform Infrastructure:

Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation

Partner with Engineering and Data teams to establish scalable foundations for operational decision-making

Create reusable platform services that can support multiple operational use cases across the business

Ensure systems are observable, measurable, and continuously improving

Customer Experience & Trust:

Advocate for customer experience within operational and risk-related workflows

Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers

Partner with Support and Customer Success teams to improve communication and resolution experiences

Measure the impact of operational decisions on customer trust and satisfaction

Cross-Functional Leadership:

Serve as the product leader for internal operations platforms across Payments

Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data

Drive prioritization and strategic decision-making in a highly cross-functional environment

Communicate platform strategy, progress, and outcomes to senior leadership

You Thrive Here By Possessing the Following:

6+ years of Product Management experience , with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases.

Financial Operations: Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll.

Risk, Fraud & AI: Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning.

0→1 System Generation: Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments.

Cross-Functional Influence: Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams.

Platform & Internal Tools: Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling.

Automation & Architecture: Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation.

Regulatory Navigation: Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA).