Sr Customer Value Manager - 11799

What You’ll Do

Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers

Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives

Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership

Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.

Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.

Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

What You Will Bring to Coupa

5+ years of experience in P2P and/or S2C domain expertise

Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions

Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills

Perseverance in both challenging and recurring situations

An entrepreneurial mindset, focusing on outcome-based problem solving

Solid organizational, interpersonal and data analytics skills

Ability to develop and maintain executive relationships and incorporate associated influencing strategies

Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.

Minimum Bachelor’s degree required – Master’s degree is preferred

Flexibility to travel up to 40%