Senior Associate, Investor Operations

RESPONSIBILITIES:

Execution of complex investor operations processes, ensuring accuracy, timeliness, and a best-in-class service experience.

Serve as a key point of contact for internal stakeholders and select external partners, providing proactive communication, issue resolution, and high-quality service delivery.

Review, approve, and oversee operational deliverables, including reconciliations, reporting outputs, and data validations, ensuring completeness and accuracy.

Independently investigate and resolve complex operational issues, identifying root causes and implementing sustainable solutions.

Drive cross-functional coordination across Fund Accounting, Legal, Compliance, Tax, and Technology to ensure seamless execution of investor servicing workflows.

Drive recurring reporting cycles and operational processes, including planning, tracking, and execution across multiple workstreams.

Identify operational risks and control gaps; enhance processes, documentation, and controls to improve scalability and reduce risk.

Play a key role in system implementations, enhancements, and process automation efforts, including user acceptance testing (UAT) and business requirement input.

Develop, maintain, and enhance procedures and documentation to support a controlled, audit-ready environment.

Support audits, regulatory inquiries, and internal reviews by providing validated data and subject matter expertise.

Act as a resource and mentor to junior team members, providing guidance to support technical development.

Continuously evaluate workflows and service delivery, driving improvements that enhance efficiency and the overall stakeholder experience.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

Bachelor’s degree or equivalent practical experience.

5+ years of relevant experience in investor operations, fund operations, fund administration, transfer agency, or a similar financial services environment.

Experience supporting investor onboarding, capital activity, reporting, reconciliations, and operational controls in a regulated environment preferred.

FINRA licenses are a plus.

ABOUT YOU:

Communication Skills

Demonstrates advanced written and verbal communication skills, with the ability to influence and effectively engage internal stakeholders and external partners.

Builds strong, trusted relationships across cross-functional teams and serves as a reliable point of contact for operational matters.

Clearly communicates complex operational processes, issues, and recommendations to a variety of audiences.

Proactively manages stakeholder expectations through transparent communication, timely updates, and consistent follow-through.

Escalates issues strategically, providing context, recommendations, and ownership through resolution.

Maintains confidentiality and handles sensitive information with the highest level of professionalism and discretion.

Technical Skills

Advanced proficiency in Microsoft Office (particularly Excel), including working with large data sets, reconciliations, and reporting outputs.

Deep experience with CRM systems, data platforms, and workflow tools (e.g., Salesforce, Intralinks, Monday.com), with the ability to optimize usage.

Strong data management capabilities, including validation, reconciliation, and quality assurance of complex data sets.

Ability to identify inefficiencies in systems and processes and contribute to automation and optimization solutions.

Experience supporting or leading system implementations, enhancements, and testing (UAT) efforts.

Analytical Skills

Strong understanding of investor operations processes, fund structures, and servicing requirements.

Ability to independently analyze complex data sets, identify discrepancies, determine root causes, and implement corrective actions.

Applies critical thinking to evaluate processes, improve accuracy, and enhance scalability of operations.

Demonstrates ownership and accountability for deliverables, ensuring high-quality outputs with minimal oversight.

Ability to connect operational data to broader business context and stakeholder impact.

Problem Solving & Organization

Demonstrates strong ownership and accountability for multiple complex workflows and deliverables.

Proactively identifies risks, bottlenecks, and inefficiencies, and drives solutions that improve processes and controls.

Effectively prioritizes competing priorities in a fast-paced, deadline-driven environment while maintaining high-quality standards.

Highly organized, with the ability to manage end-to-end processes and ensure proper documentation and audit readiness.

Takes initiative in driving continuous improvement and supporting team and organizational objectives.

Acts as a point of escalation and problem-solver for more junior team members.