Customer Success Manager

Within 90 Days, You'll:

Establish immediate high-touch engagement with your assigned customer portfolio, building foundational relationships.

Begin creating and documenting initial success and account plans, focusing on demonstrating early ROI and Sitetracker value.

Proactively assess the health of your customer accounts, identifying potential risks and opportunities for improvement.

Within 180 Days, You'll:

Successfully execute initial success and account plans, driving measurable business value and tracking key performance indicators for your customers.

Demonstrate your ability to navigate complex customer organizations, conducting discovery calls that lead to identified account growth opportunities.

Collaborate effectively with cross-functional teams to diagnose and initiate plans to mitigate customer issues, enhancing their experience.

Within 365 Days, You'll:

Consistently drive high customer retention and expansion within your portfolio, exceeding renewal targets and fostering long-term partnerships.

Become a trusted strategic advisor to customer executives, leveraging your comprehensive understanding of Sitetracker’s value and technical capabilities to influence their strategic roadmap.

Contribute significantly to the evolution of Sitetracker’s Customer Success best practices, sharing insights and driving continuous improvement across the organization.