Customer Success Manager
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Likely real
- 28 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Main Job Responsibilities (including but not limited to):
Regularly assess client needs through consistent and ongoing meetings and email correspondence
Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
Oversee multiple client accounts and projects at once with strong attention to detail
Ability to command a group of individuals in a room quickly and be assertive in a public environment
Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
Work both independently and collaboratively in a fast-paced, evolving environment
Stay current on product functionality to support client onboarding and explain technical concepts clearly
Basic Qualifications:
Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
Experience working within a SaaS company or technology-focused organization.
Recommended Skills and Experience:
Strong communication and presentation skills with proven leadership in customer engagement scenarios.
Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
Experience working at a company operating in the payments space
Excellent time management, organizational, and troubleshooting skills.
Self-starter with a collaborative mindset and strong interpersonal skills
Familiarity with CRM systems and customer success tools
Willingness to travel up to 20% as needed
Location
This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia.
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