Senior Account Manager

What You'll Be Doing:

Develop new business targeting the region's leading enterprises and promising SMEs, and lead the full sales cycle from needs discovery, solution design, through negotiation and contract closure.

Build a strong pipeline and adopt a data-driven approach to sales funnel management, with accurate forecasting against targets.

Conduct professional negotiation of commercial agreements to close new logos and expand existing accounts.

Own and manage a portfolio of key enterprise accounts, driving renewal and expansion to ensure high customer satisfaction and retention.

Identify upsell and cross-sell opportunities across PatSnap's product portfolio and manage the entire customer lifecycle.

Build deep relationships with senior stakeholders across R&D, IP, legal, and innovation functions, acting as a trusted advisor who understands their business objectives and challenges.

Conduct customer onboarding meetings and quarterly business reviews, and resolve escalations and client issues with expertise across your book of business.

Stay current on major product updates to clearly articulate their value to clients.

About You:

Bachelor’s degree or above; background in business, chemical, engineering, or related fields is a plus.

5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools, or technology solutions.

Sales and account management experience with customers in the ASEAN region.

Proven experience managing key or strategic accounts with complex buying processes.

Strong consultative selling and stakeholder management skills.

Ability to communicate complex technical or data-driven solutions in a clear and compelling way.

Self-motivated, results-oriented, and comfortable working in a fast-paced, international environment.

Experience selling into R&D, IP, legal, or innovation teams is highly preferred.

Proficiency in English is required; additional Asian languages are a plus.